Refund policy

RETURN & REFUND POLICY

Last updated: September 30, 2026

Thank you for shopping with One Eyed Tiger Coffee Company at oneeyedtiger.com. We want you to be happy with your order and will do our best to make things right if there is a problem.

Coffee & Other Consumable Products

Because coffee and other consumable products are food items, we are unable to accept returns of opened or used products.

If your coffee arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery. We may ask you to provide photographs of the product and packaging so we can resolve the issue.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Merchandise

Unused merchandise such as shirts, sweatshirts, mugs, tumblers, and other non-food items may be eligible for return within 30 days of delivery.

To qualify for a return, merchandise must be:

Unused and unworn
In its original condition
Free of stains, odors, damage, or signs of use
In the original packaging when applicable

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery.

Please include your:

Name
Order number
Description of the problem
Photos of the product and packaging when applicable

We will review the issue and work with you to provide an appropriate replacement or refund.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered processing, roasting, fulfillment, or shipping.

Coffee Subscriptions

Subscription orders may be canceled or changed before the next scheduled order is processed.

Once a subscription shipment has entered processing or fulfillment, that shipment may not be eligible for cancellation or refund.

Canceling a subscription stops future subscription orders and does not automatically cancel an order that has already been processed.

Refunds

Once a refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. Processing times can vary depending on your bank or credit card company.

Original shipping charges are generally non-refundable unless the refund is due to an error on our part or a damaged or defective shipment.

Items That Cannot Be Returned

The following items are generally not eligible for return: