Shipping policy
SHIPPING POLICY
Last updated: September 30, 2026
Thank you for shopping with One Eyed Tiger Coffee Company at oneeyedtiger.com.
We work to process and ship orders as quickly as possible while making sure your coffee and merchandise are packed carefully.
Shipping Rates
We currently offer:
- $6 flat-rate shipping on qualifying U.S. orders under $50
- Free shipping on qualifying U.S. orders of $50 or more
Shipping charges and any applicable discounts are shown at checkout before you complete your purchase.
Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays may begin processing on the next business day.
Some items, including coffee subscriptions, merchandise, made-to-order products, or products fulfilled by one of our fulfillment partners, may require additional processing time.
Estimated Delivery Times
After your order ships, delivery time will depend on the carrier, destination, and shipping method used.
Most U.S. orders are typically delivered within approximately 3–7 business days after shipment, although carrier delays can occur.
Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.
Order Tracking
When tracking information is available, it will be sent to the email address or phone number provided during checkout.
Please allow time for the carrier to update tracking information after the shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible.
Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
One Eyed Tiger Coffee Company is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.
Lost, Stolen, or Missing Packages
If tracking shows that your order was delivered but you cannot locate it, please check around the delivery area, with household members, neighbors, and the carrier first.
If your shipment appears to be lost in transit, contact us and we will help review the situation.
Carrier delivery scans and claims may be required before a replacement or refund can be considered.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Include your order number and photos of the damaged product and packaging when possible.
We will review the issue and determine the appropriate replacement, refund, or other resolution.
Split Shipments
Some orders may arrive in more than one package, especially if they include different product types or are fulfilled from different locations.
If your order ships separately, you may receive more than one tracking number.
Coffee Subscriptions
Subscription orders are processed according to the schedule selected at checkout.
Shipping charges shown for subscription orders apply to each shipment unless otherwise stated.
Customers should update their shipping address before the next subscription order is processed.
Where We Ship
We currently ship within the United States.
If additional shipping regions are added in the future, available destinations and rates will be shown at checkout.
Questions About Shipping
If you have a shipping question, please contact us:
One Eyed Tiger Coffee Company
Website: oneeyedtiger.com
Email: support@oneeyedtiger.com
Salem, Oregon
United States